Refund policy
At Kitchensupplyworld.store, we strive to provide our customers with the highest quality stainless steel mugs, cups, and beverage accessories. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy designed to ensure your peace of mind.
Eligibility:
- Items must be returned within 30 days of receipt.
- Products must be unused, in original packaging, and in the condition you received them.
- Custom or personalized items are not eligible for return unless defective.
How to Initiate a Return:
- Contact our support team at support@Kitchensupplyworld.store or call (416) 247-6281 to obtain a Return Merchandise Authorization (RMA) number.
- Include the RMA number with your returned package.
- Ship items using a traceable shipping method. Customers are responsible for shipping costs unless the item is defective or shipped in error.
Refund Processing:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 7–10 business days.
- Shipping costs are non-refundable unless otherwise indicated.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately with photos and description. We will provide a replacement or full refund at no additional cost.
Kitchensupplyworld.store is committed to customer satisfaction and will work diligently to resolve any issues promptly.